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Read the Industry Blog Listing all posts for Client Experience topic

The concept of someone holding back what they want to say.

Client Experience

Suck it Up and Tell Your Clients What They Need to Hear

Wendy Keneipp

A man dressed like Sherlock Holmes smoking a pipe and holding a magnifying glass

Client Experience

Benefits Advisor Meets Their Prospect - Two Truths and a Lie

Kevin Trokey

Customer service rating with faces for selection

Client Experience

Unlocking the Power of Client Experience: A Q4i Case Study

Wendy Keneipp

Two people pointing at each other

Client Experience

It's Not You, It's Them

Kevin Trokey

Three balls balanced on top of each other with various emotions on them

Client Experience

Make Every Interaction Count: Building Trust Through Client Experience

Wendy Keneipp

Stop sign by a road

Client Experience

You Can’t Apologize Your Way to Success

Kevin Trokey

You need to help your clients obtain what they want to buy. And it's not insurance. Insurance is a have-to buy. Find out what your clients really want to buy.

Client Experience

Have-to-Buy vs. Want-to-Buy

Kevin Trokey

Salespeople shouldn't sell products. They should sell the problem your product solves. Here's how you can prepare and sell non-insurance solutions.

Client Experience

How to Prepare and Sell Non-Insurance Solutions

Wendy Keneipp

Everybody practices to get better at their craft. Even salespeople. And when it comes down to it, you need to practice like your life depends on it.

Client Experience

Practice As If Your Sales Life Depends On It

Kevin Trokey